Shipping & Return Policy for SageScape Photo

Last Updated: 11-05-2025

This policy governs the shipping, returns, and damage claims for all physical products ("Products") purchased from SageScape Photo. This policy is incorporated into our main Terms of Service and is a binding part of your agreement to purchase.

1. All Sales Are Final

All physical Products sold by SageScape Photo are custom-made-to-order ("Print-on-Demand") specifically for you.

Because every Product is custom-manufactured for your specific order, ALL SALES ARE FINAL. We do not accept returns, exchanges, or cancellations for any reason.

You, the customer, are fully responsible for reviewing your order for accuracy before purchasing. We are not responsible for customer errors, including, but not limited to:

  • Ordering the wrong size, material, or finish.

  • Selecting the wrong photograph.

  • Errors in the shipping address you provided.

  • Disliking the Product's color or appearance.

2. Fulfillment & Shipping

We have partnered with Bay Photo Lab, a professional print lab, to manufacture and ship your order directly.

  • Processing & Shipping Times: All timelines provided for processing and shipping are estimates, not guarantees. SageScape Photo is not liable for any delays in manufacturing or shipping, including delays caused by shipping carriers (e.S., FedEx, UPS) or force majeure events.

  • Shipping Address: You are solely responsible for providing a complete, accurate, and deliverable shipping address. We are not liable for any orders lost, returned, or mis-delivered due to an incorrect address. If an order is returned to the lab, you will be responsible for any additional reshipment fees.

3. Color & Appearance Disclaimer

You acknowledge that the colors and appearance of a physical print may vary slightly from what you see on your computer monitor or mobile device. Differences in screen calibration, brightness, and color gamut mean that a perfect match cannot be guaranteed. This is not considered a manufacturing defect.

4. Damaged or Defective Products (Sole Remedy)

Our sole responsibility and your sole remedy for any damaged-in-transit or clearly defective Product is a replacement of the identical item (same image, size, and material). No refunds will be issued.

To be eligible for a replacement, you must follow this strict claim process:

A. Notification Window: You must email us at info@sagescapephoto.com within 48 hours (2 calendar days) of the official delivery time as recorded by the shipping carrier's tracking information.

  • Claims made after 48 hours will be denied.

B. Required Evidence: Your email must include all of the following to be considered a valid claim:

  1. Your full name and order number.

  2. A clear description of the damage or defect.

  3. Photo 1: A clear photo of the outside of the shipping box, showing both the shipping label and any visible damage to the packaging.

  4. Photo 2: A clear photo of the open box, showing the internal packaging.

  5. Photo 3: At least one clear photo showing the damage or defect on the Product itself.

Failure to provide all required evidence within the 48-hour window will result in the denial of your claim.

Upon our review and approval of your valid claim, we will coordinate with our fulfillment partner to have an identical replacement product manufactured and shipped to you at no additional cost. You agree to cooperate with any requests from us or our fulfillment partner during this process, including potentially disposing of the damaged item.